FAQ

Yes. There is a broom and rags/cleaner on each boat. Please clean and prepare all trash to discard before return to the Boat Ramp. If you leave food, crumbs, etc on the boat the birds will destroy the boat over night. Also, if you leave the boat dirty, you will be charged a cleaning fee. Our dock assistants will be ready to receive and park a clean boat.

Once you book your rental date, you can cancel and get a full refund or request an alternate date anytime prior to 7 days before the rental date. Within 6-2 days prior to reservation you can cancel for a 75% refund. No-shows or canceling the day of will be charged the full rental rate. We can refund bookings to a gift card to use for a future booking if you so choose. Rescheduling to available day is FREE!

Yes, all our rentals come with a full tank of gas. That is plenty of fuel to last a full day rental.

When you book online, the total booking fee is charged right then.

No. When you book online, the full price will be charged up front at the time of booking. We do not hold a deposit. However, we do hold the credit card information in case of damages to the boat.

Yes, State Operated boat ramps are wheelchair accessible. There is a safety lip and bit of a gap between the dock and the pontoon deck. However, the pontoon deck sits level in the water with the dock. So its just a matter of getting the chair over the gap and onto the boat.

YES. All of our pontoons have a Bimini Top as standard providing shade for the Driver and back seats. It may need to be reclined for bridge clearance during the rainy season. Our staff will show you how to operate the Bimini Top upon arrival.

NO! Each boat is Coast Guard rated for a certain amount of people AND a certain weight capacity. Neither can go over. For instance, our 10 passenger pontoons have a max weight capacity of 1410 lbs. If you reach 1410 lbs with only 8 of your guests, then the max capacity you can have is 8. If you have 10 people already on board and you are still not at 1410lbs, that does not mean you can have 11. The max is EITHER the max number of people or the max weight, whichever comes first. Please call us if you have concerns about this question as overloading the boat with weight can create a dangerous situation.

No. Our pontoons do not have restrooms on board. There are portable restrooms at all boat ramps, including the Keene Park boat ramp where we launch. You may use them before, after, or at any point during your reservation. All other marinas on the Butler Chain of Lakes are private, so plan accordingly. There will be a Point of Interest map on board that also marks these Restrooms.